Issue a credit note
Give a customer credit for a return or overpayment, fully recorded.
Where credit notes come from
A credit note is created when you process a return or refund on a POS sale or invoice, when a customer overpays and you keep the extra as credit, or by importing balances with Import CSV on the Credits page.
Open Credits
Go to Get Paid → Credits to see every customer's credit balance and each credit note you've issued.
How the credit is used
Store credit clears their oldest unpaid bills automatically, or you pick 'Credit Note' / 'Wallet' when recording a payment, or the customer redeems it at the POS till.
Settle or pay out
Use Settle to write off or clear a balance, or Pay Out to refund a refund-credit-note by cash or bank transfer. Open a customer's profile for their full statement.