Give a discount or change a price
Drop a price for a deal, or raise it for a custom job — with a manager's nod if needed.
Open the line
In the cart, tap the item whose price you want to change to open its edit box.
Lower the price (discount)
Choose Discount and enter the agreed lower price or the amount off. If the discount is bigger than you're allowed, a manager's PIN box (supervisor override) appears — see the 'Get a manager's approval' guide.
Raise the price (markup)
Choose Markup to set a price above the standard one — handy for custom, rush, or special orders. This may also need a manager's approval depending on your permissions.
Add a reason and save
Type a short reason for the change so it's clear later, then save. The new price shows on the cart line and on the receipt.