Process a return or refund
Take back items and give the customer a refund or store credit — the safe, auditable way.
Find the original sale
Open Sales History and find the order or receipt you're returning against, or open it from the customer's profile. Returns are always tied to a real past sale so the numbers stay correct.
Choose what's coming back
Tap Return / Refund, then select the items being returned and the quantity for each. You can't return more than was bought — the system caps each line for you.
Pick refund or store credit
Decide whether the customer gets their money back (cash, transfer, or card reversal) or store credit. Store credit is recorded as a credit note they can spend on a future purchase.
Get approval if needed
Refunds may need a manager's PIN (supervisor override). If so, ask a manager to approve it right there before you continue.
Confirm
Confirm the return. Stock is added back, the customer's balance and credit update, and a clear record is kept so everything reconciles at month end.